All About Us:
We expect our team members to be courteous and friendly — every customer gets a smile and a welcome. We want our customers to feel great about their visit and our serving team is a huge part of making that happen. We expect you to treat everyone, especially your serving teammates, with professionalism and respect. We want you to have fun at work, but at the same time, we expect you to behave — we tolerate no horseplay and no harassment of any kind directed toward customers, other team members, or anyone else you come into contact with.
As much as we’d love to allow employees the flexibility to work whenever is most convenient for them, the reality of our business is that most of our customer traffic occurs in the evenings and on the weekends, especially weekend nights. So those are the important times when we need you to be available to work so that our customers get the great service that they expect.
School responsibilities should come first, so we’ll be as flexible as possible in scheduling shifts around your school or sports schedule. In return, we ask that you be flexible in understanding that if the weather is cold or rainy, we may need to cancel some shift hours. A job requirement is that you be available to work most weekends during the summer and fall (within reason: one or two missed weekends during the summer are understandable).
A Final Comment . . .
Working in an ice cream shop looks like fun from the outside, but it’s a lot of hard work. The customers can be demanding, it gets hot, there’s a lot of pressure, you have to work when other kids are out having fun, and you have to be willing to pick up trash, clean utensils, bathrooms, floors, etc.